Refunds

We strive to provide the best services for our users. However, we understand that sometimes issues may arise with online payments. Our refund policy is designed to address such scenarios in a fair and timely manner.

Eligibility for Refund

Refunds will be issued only under the following conditions:

• Duplicate Payments: If you have mistakenly made multiple payments for the same fee, you are eligible for a refund of the duplicate payments.
• Refund Initiated by School Finance Section: If the school's finance section initiates a refund for any reason, the refund will be processed as per their instructions.

Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind or personal reasons for not continuing with the service.
• Any other scenarios not mentioned in the eligibility criteria.

Procedure for Refund

To request a refund, please contact your school's finance section. The finance section will verify the request and initiate the refund process if the request meets the eligibility criteria.

Once the refund is approved, it will be processed and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact your school's finance section.

Cancellation Policy

We do not offer cancellations for fee payments once they are made. Please ensure that you verify the payment details before completing the transaction.

Contact Information

If you have any questions regarding our refund and cancellation policy, please contact the school's finance section or reach out to us at eduzaterp@gmail.com.